Legal

Privacy Policy

How we collect, use, and protect your personal information when you use our website and photography services.

Last updated: 14 March 2026

  1. Introduction

    LensStory (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains what personal data we collect, how we use it, and your rights in relation to it when you visit our website, book our photography services, or contact us. By using our website or services, you agree to the practices described here.

  2. Information We Collect

    We may collect the following types of information:

    • Contact and identity: Name, email address, phone number, and (where relevant) address or venue details when you enquire, book, or use our contact form.
    • Booking and event details: Event type, date, time, location, and any special requirements you share with us.
    • Payment information: We do not store full card or bank details on our servers; payment processing may be handled by third-party providers subject to their privacy policies.
    • Technical and usage data: IP address, browser type, device information, and how you use our website (e.g., pages visited), including through cookies and similar technologies. See our Usage Policy and cookie practices below.
    • Photos and media: Images we capture during your shoot; we treat these as personal data where they identify you or others.

  3. How We Use Your Information

    We use your information to:

    • Provide photography services, manage bookings, and communicate with you about your session or event.
    • Process payments and send invoices or receipts where applicable.
    • Deliver your images (e.g., via online galleries or other agreed methods) and retain them as described in our Storage Policy.
    • Improve our website, services, and customer experience (e.g., analytics and feedback).
    • Send you service-related updates or, with your consent, marketing communications (you can opt out at any time).
    • Comply with legal obligations and protect our rights where necessary.

  4. We process your personal data where: (a) it is necessary to perform our contract with you (e.g., delivering photography services); (b) we have a legitimate interest (e.g., improving our services, security, or marketing in a proportionate way); (c) you have given consent (e.g., for marketing or use of your images in our portfolio); or (d) we are required by law.

  5. Cookies and Similar Technologies

    Our website may use cookies and similar technologies to remember preferences, analyse traffic, and improve functionality. You can control cookies through your browser settings. For more detail, see our Usage Policy or any dedicated cookie notice on the site.

  6. Data Retention

    We retain your data only as long as needed for the purposes above or as required by law. For example, booking and contact data may be kept for the duration of our relationship and a reasonable period thereafter; image files are retained as per our Storage Policy. You may ask us to delete or anonymise your data where we are not legally obliged to retain it.

  7. Sharing Your Information

    We do not sell your personal data. We may share it only: (i) with service providers who assist us (e.g., hosting, payment processing, email delivery) under strict confidentiality; (ii) if required by law or to protect our rights; or (iii) with your consent (e.g., for a vendor or venue). We require such parties to protect your data appropriately.

  8. Security

    We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. No method of transmission or storage is completely secure; we encourage you to use strong passwords and secure channels when sharing sensitive details with us.

  9. Your Rights

    Depending on applicable law (including Indian data protection norms), you may have the right to:

    • Access the personal data we hold about you.
    • Correct or update inaccurate data.
    • Request deletion or restriction of processing in certain circumstances.
    • Object to processing based on legitimate interests or withdraw consent where consent was the basis.
    • Lodge a complaint with a supervisory authority if you believe we have not handled your data properly.

    To exercise these rights, contact us at info@lensstory.com. We will respond within a reasonable time.

  10. Children

    Our services and website are not directed at children under the age of 18. We do not knowingly collect personal data from children. If you believe we have collected data from a minor, please contact us and we will take steps to delete it.

  11. Changes to This Policy

    We may update this Privacy Policy from time to time. The “Last updated” date at the top will be revised when we do. We encourage you to review this page periodically. Continued use of our website or services after changes constitutes acceptance of the updated policy where permitted by law.

  12. Contact Us

    For any questions about this Privacy Policy or our data practices, please contact us at info@lensstory.com or through our Contact page.

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